Terms & Conditions

Updated: August 01, 2026

Welcome to Sylve.

These Terms & Conditions (“Terms”, “Terms & Conditions”) govern your access to and use of the Sylve website and your purchase of products from us.

In these Terms, “Sylve”, “we”, “us”, or “our” refers to Sylve, and “you”, “your”, or “customer” refers to any person who accesses our website or purchases our products.

By accessing, browsing, or using our website, or by placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with these Terms, please do not use our website or purchase products from Sylve.

  1. About Sylve

Sylve is an online brand offering intimate apparel and related products, including but not limited to:

  • Bras
  • Panties
  • Bra and panty sets
  • Bralettes
  • Bra and panty combos
  • Other lingerie and intimate apparel products

Product availability may vary from time to time.

  1. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website in a way that may damage, disrupt, or interfere with our website or services.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

  1. Website Use

You agree not to:

  • Use our website for any unlawful purpose.
  • Attempt to gain unauthorized access to our website, servers, systems, or accounts.
  • Interfere with the operation or security of our website.
  • Upload or transmit harmful software, viruses, or malicious code.
  • Copy, reproduce, modify, distribute, or exploit our website or its content without our written permission.
  • Use automated systems, bots, scraping tools, or similar methods to access or collect information from our website without authorization.
  • Provide false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

  1. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, measurements, and other product information displayed on our website are accurate.

However:

  • Product colors may appear different depending on your device or screen settings.
  • Minor variations in color, texture, stitching, or appearance may occur.
  • Product images are for representation purposes and may not always reflect the exact appearance of the product.
  • Measurements may have minor manufacturing variations.
  • Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

  1. Product Availability

All products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment.

If a product becomes unavailable after you place an order, we may contact you regarding the available options, including cancellation and refund where applicable.

  1. Pricing

All prices displayed on the Sylve website are in Indian Rupees (INR) unless otherwise stated.

Product prices may change from time to time without prior notice.

We make reasonable efforts to ensure that prices displayed on the website are accurate. However, in the event of an obvious pricing error, we reserve the right to cancel or correct the affected order.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

  1. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit an order for reasons including:

  • Product unavailability
  • Pricing or product information errors
  • Suspected fraudulent or unauthorized transactions
  • Incorrect customer or delivery information
  • Delivery limitations
  • Duplicate or unusually large orders
  • Violation of these Terms
  • Other legitimate business or operational reasons

If we cancel an order after payment has been received, we will process the applicable refund according to our refund procedures.

  1. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

  • Name
  • Mobile number
  • Email address
  • Shipping address
  • Billing address
  • PIN code
  • Other information required to process your order

Sylve will not be responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer.

If you identify an error in your order information, please contact us as soon as possible at:

support@sylve.in

We cannot guarantee that changes can be made after an order has been processed or shipped.

  1. Payment

We accept payment methods made available during checkout.

Payment must be successfully completed before an order is processed, unless Sylve expressly offers another payment option.

You agree that the payment information you provide must be valid and belong to you or that you are authorized to use the relevant payment method.

We reserve the right to cancel or hold an order where a payment is unsuccessful, disputed, unauthorized, or suspected to be fraudulent.

  1. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe displayed on our website or communicated to you.

Delivery times may vary depending on:

  • Delivery location
  • Product availability
  • Courier/logistics operations
  • Weather conditions
  • Public holidays
  • Natural events
  • Government restrictions
  • Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the delivery partner, delivery may be subject to the delivery partner’s terms, processes, and serviceability.

For detailed information, please refer to our Shipping & Delivery Policy.

  1. Cancellation

Orders may be cancelled only in accordance with our applicable cancellation policy.

If you wish to cancel an order, please contact us as soon as possible at:

support@sylve.in

Cancellation requests may not be accepted once an order has been processed, packed, or shipped.

If an eligible cancellation is accepted after payment, the applicable refund will be processed through the original payment method or another permitted method.

  1. Returns and Exchanges

Because Sylve sells intimate apparel, returns and exchanges may be subject to specific hygiene and product-condition requirements.

Eligible products must generally:

  • Be unused and unworn
  • Be in their original condition
  • Have original tags attached
  • Be returned in the original packaging where applicable
  • Not have any stains, marks, odors, damage, or signs of use
  • Meet the requirements specified in our Return & Exchange Policy

For hygiene and safety reasons, certain intimate apparel products may not be eligible for return or exchange.

Please review our Return & Exchange Policy before making a purchase.

Sylve reserves the right to reject a return or exchange if the product does not meet the applicable eligibility requirements.

  1. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and our applicable refund policy.

Refunds may be issued for eligible:

  • Cancelled orders
  • Returned products
  • Approved refunds
  • Orders that cannot be fulfilled

The time taken for the refund to appear in your account may depend on the payment provider, bank, or financial institution.

  1. Promotions and Discounts

From time to time, Sylve may offer promotional codes, discounts, sales, bundles, or other special offers.

Promotional offers may be subject to additional terms, including:

  • Validity period
  • Minimum order value
  • Eligible products
  • Maximum discount
  • One-time or limited usage
  • Customer eligibility
  • Other restrictions

Unless specifically stated otherwise, promotions cannot be combined with other offers.

Sylve reserves the right to modify, suspend, or cancel a promotional offer at any time where reasonably necessary.

  1. Intellectual Property

All content available on the Sylve website, including but not limited to:

  • Brand name
  • Logo
  • Product names
  • Product images
  • Photographs
  • Graphics
  • Videos
  • Text
  • Product descriptions
  • Designs
  • Website layout
  • Icons
  • Marketing materials

is owned by or licensed to Sylve and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

You may use the website and its content only for personal, non-commercial purposes related to shopping with Sylve.

  1. User Reviews and Content

If you submit reviews, comments, photographs, feedback, testimonials, or other content to Sylve, you agree that:

  • The content is accurate to the best of your knowledge.
  • You have the right to submit the content.
  • The content does not violate any applicable law or third-party rights.
  • The content does not contain harmful, abusive, defamatory, obscene, or fraudulent material.

By submitting content to Sylve, you grant us a non-exclusive, royalty-free, worldwide right to use, reproduce, display, publish, and distribute that content for legitimate business, marketing, promotional, or website purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or that we reasonably consider inappropriate.

  1. Third-Party Services

Our website may use or link to third-party services, websites, applications, payment services, delivery services, analytics services, or other external platforms.

Your use of such third-party services may be subject to their own terms and policies.

Sylve is not responsible for the availability, content, security, or practices of third-party services outside our reasonable control.

  1. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that:

  • The website will always be available.
  • The website will be uninterrupted or error-free.
  • All features will always be available.
  • The website will be free from viruses or other harmful components.
  • Website information will always be completely accurate or current.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, updates, security, technical reasons, or other legitimate purposes.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, Sylve shall not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

This may include losses arising from:

  • Website interruptions
  • Delivery delays beyond our reasonable control
  • Technical failures
  • Unauthorized access caused by circumstances outside our reasonable control
  • Third-party service failures
  • Incorrect information provided by the customer

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

  1. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Sylve, its owners, employees, representatives, service providers, and partners harmless from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of our website
  • Your violation of applicable laws
  • Your infringement of third-party rights
  • Fraudulent or unauthorized activity associated with your use of our website
  1. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

  1. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Changes may be made to reflect:

  • Changes to our business
  • New products or services
  • Changes to our website
  • Changes in technology
  • Changes in applicable laws
  • Changes to our operational policies

The updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

  1. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms, your use of the website, or your purchase of products from Sylve shall be subject to the jurisdiction of the competent courts having jurisdiction over Sylve’s business or registered office, subject to applicable law.

  1. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions shall continue to remain in full force and effect.

  1. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Exchange Policy, Shipping & Delivery Policy, and any other policies displayed on our website, constitute the terms governing your use of the Sylve website and purchase of our products, subject to applicable law.

  1. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Sylve
Email: support@sylve.in

For faster assistance, please include your order number and relevant details where applicable.

By accessing or using the Sylve website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.