Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: August 01, 2026

At Sylve, we aim to make sure your order reaches you safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through the Sylve website.

Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotional events, product launches, or periods of high order volume, processing may take longer than usual.

Shipping and Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

3–7 business days, depending on the delivery location.

Delivery timelines may vary based on:

Delivery location
Courier availability
Weather conditions
Public holidays
Natural events
Regional restrictions
High order volumes
Other circumstances beyond our reasonable control

The delivery timeframe displayed at checkout or communicated to you is an estimate and may vary.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Sylve may offer free shipping promotions or free shipping above a specified order value.

Any such offer will be subject to the terms applicable to that promotion.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

Full name
House/flat number
Building or street name
Area/locality
City
State
PIN code
Contact number

Sylve will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible at support@sylve.in.

We cannot guarantee that an address can be changed after the order has been processed or dispatched.

Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You may use the tracking information provided to monitor the progress of your shipment.

Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If delivery cannot be completed because of an incorrect address, customer unavailability, refusal to accept the package, or other circumstances attributable to the customer, the order may be returned to Sylve.

Additional shipping charges may apply if re-delivery is requested, where applicable.

Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays may occasionally occur.

If your order appears to be delayed, please contact us at support@sylve.in with your order details.

We will reasonably assist you in coordinating with the delivery partner.

In case a shipment is confirmed as lost or undeliverable, Sylve may provide an appropriate resolution, which may include replacement or refund, subject to the circumstances and applicable policy.

Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend that you do not accept the package where possible and immediately contact Sylve.

If you accept a damaged package, please contact us at support@sylve.in as soon as possible and provide photographs or videos of the package and product.

International Shipping

Unless specifically stated on our website, Sylve currently offers shipping only within India.

If international shipping becomes available, the applicable terms, shipping charges, taxes, customs duties, and delivery timelines will be communicated separately.