Privacy Policy

Last Updated: August 01, 2026

Welcome to Sylve (“Sylve”, “we”, “us”, or “our”).

This Privacy Policy explains how Sylve collects, uses, stores, protects, and shares your personal information when you visit or use our website, place an order, create an account, make a payment, contact our customer support, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

  1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

1.1 Information You Provide to Us

When you create an account, place an order, contact us, subscribe to our communications, or otherwise use our website, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • City, state, country, and PIN/postal code
  • Account username and password, where applicable
  • Order details and purchase history
  • Product preferences and information you voluntarily provide
  • Customer support communications
  • Return, exchange, refund, or complaint information
  • Any other information you voluntarily provide to us

We collect only the information reasonably necessary to provide our products and services.

1.2 Payment Information

When you make a purchase from Sylve, payment information may be processed through third-party payment service providers.

Depending on the payment method you choose, payment-related information may include:

  • Payment method
  • Transaction amount
  • Transaction ID
  • Payment status
  • UPI/payment details
  • Card or banking information, as applicable
  • Other information required to complete or verify the payment

Sylve does not intentionally store complete debit card, credit card, banking passwords, or other sensitive payment credentials on its own servers.

Payment information may be processed by third-party payment service providers in accordance with their applicable privacy and security policies.

1.3 Information Collected Automatically

When you browse our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website
  • Approximate location derived from technical information
  • Website interactions
  • Cookies and similar technologies
  • Other diagnostic and usage information

This information may be used to operate, secure, maintain, and improve our website.

  1. How We Use Your Information

We may use your personal information for the following purposes:

Order and Service Fulfillment

  • Process and confirm your orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order tracking information
  • Process cancellations, returns, exchanges, and refunds
  • Communicate with you regarding your orders

Customer Support

  • Respond to your questions and requests
  • Resolve complaints and issues
  • Provide assistance regarding products, orders, payments, returns, and delivery

Website Operations

  • Create and manage customer accounts
  • Maintain and improve our website
  • Improve website functionality and user experience
  • Analyze website traffic and usage
  • Detect technical problems

Security and Fraud Prevention

  • Detect and prevent fraudulent transactions
  • Protect our website and customers
  • Investigate unauthorized or suspicious activity
  • Enforce our Terms & Conditions and other policies

Marketing

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

  • New product announcements
  • Discounts and offers
  • Sales and promotional information
  • Product recommendations
  • Brand updates
  • Other marketing communications from Sylve

You can opt out of promotional communications at any time.

  1. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share information with trusted third parties where necessary to operate Sylve and provide our services.

These may include:

Payment Service Providers

Information necessary to complete, verify, secure, or reconcile a payment may be shared with or processed by our payment service providers and relevant financial partners.

Delivery and Logistics Partners

We may share necessary information such as:

  • Customer name
  • Phone number
  • Delivery address
  • PIN code
  • Order information

with courier and logistics providers so that your order can be delivered.

Website and Technology Providers

We may use third-party providers for:

  • Website hosting
  • Website maintenance
  • Security
  • Analytics
  • Technical support
  • Email services
  • SMS/WhatsApp communications
  • Website performance monitoring

These service providers may process information on our behalf as necessary to provide their services.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful government requests
  • Comply with court orders or legal processes
  • Prevent fraud or unlawful activity
  • Protect our rights, property, customers, or website
  • Enforce our legal agreements and policies
  1. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites recognize your browser and remember certain information.

We may use cookies to:

  • Keep products in your shopping cart
  • Remember your preferences
  • Keep you logged into your account
  • Improve website functionality
  • Understand how visitors use our website
  • Analyze website performance
  • Improve our products and services
  • Support marketing and advertising activities, where applicable
  • Detect and prevent fraudulent activity

Some cookies may be provided by third-party services used by Sylve.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart, checkout, login, or other features.

  1. Order, Shipping and Delivery Information

When you place an order with Sylve, we collect the information necessary to fulfill and deliver your purchase.

This may include your:

  • Name
  • Phone number
  • Email address
  • Shipping address
  • Billing address
  • PIN code
  • Order details

We may provide relevant information to our delivery and logistics partners for the purpose of delivering your order.

Delivery partners may contact you regarding your shipment, delivery status, or delivery arrangements.

  1. Returns, Exchanges and Refunds

If you request a return, exchange, cancellation, or refund, we may process information relating to your order and transaction.

Where necessary, this information may be shared with:

  • Payment service providers
  • Banking/payment partners
  • Logistics partners
  • Customer support providers

This allows us to process your request and complete the applicable refund, return, or exchange.

  1. Marketing Communications

If you have subscribed to receive promotional communications or where otherwise permitted by applicable law, Sylve may contact you through:

  • Email
  • SMS
  • WhatsApp
  • Other communication channels

You can unsubscribe from promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.

Please note that opting out of marketing communications will not necessarily stop essential transactional communications, such as order confirmations, payment notifications, shipping updates, or refund notifications.

  1. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services.

These third parties may have their own privacy policies and terms of use.

Sylve does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policy of any third-party service before providing your personal information.

  1. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

These measures may include appropriate access controls, security monitoring, secure website technologies, and security practices provided by our technology and service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

  1. Data Retention

We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

  • Processing and fulfilling orders
  • Customer service
  • Returns, exchanges, and refunds
  • Accounting and financial records
  • Fraud prevention
  • Resolving disputes
  • Complying with legal and regulatory obligations
  • Enforcing our agreements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

  1. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a complaint regarding our handling of your personal information

To make a privacy-related request, please contact us using the email address provided below.

We may request reasonable information to verify your identity before processing certain requests.

  1. Children’s Privacy

Our website is not intended for individuals who are not legally permitted to use our services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to Sylve inappropriately, please contact us so that we can take appropriate action.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business
  • Changes to our website
  • Changes to our service providers
  • Changes in technology
  • Changes in applicable laws or regulations

When we update this Privacy Policy, we will change the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

  1. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Sylve
Email: support@sylve.in

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.

  1. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over Sylve’s business or registered office, subject to applicable law.

By using the Sylve website, you acknowledge that you have read and understood this Privacy Policy.