Refund Policy

Updated: August 01, 2026

This Refund Policy explains when and how refunds are processed for purchases made through the Sylve website.

All refunds are subject to our applicable Returns & Exchange Policy, Cancellation Policy, and these Terms.

  1. Refund Eligibility

A refund may be provided in circumstances including:

  • An eligible order is cancelled before dispatch
  • A return is approved by Sylve
  • A product is received damaged or defective and a refund is approved
  • The wrong product is received and a refund is approved
  • Sylve is unable to fulfill an order
  • A refund is otherwise required under applicable law

Refund eligibility may depend on the specific circumstances of the order.

  1. Refund Method

Approved refunds will generally be issued to the original payment method used to place the order.

For example, if you paid using a card, UPI, net banking, or another online payment method, the refund will generally be processed back through the applicable original payment method.

  1. Refund Processing Time

Once a return has been received and inspected and the refund has been approved, Sylve will initiate the refund.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment service provider, or other financial institution.

Sylve is not responsible for delays caused by third-party financial institutions after the refund has been successfully initiated.

  1. Refunds for Returned Products

For an approved return, the eligible refund amount will be processed after the returned product has been received and inspected.

If the product does not meet the requirements of our Returns & Exchange Policy, the refund may be rejected.

  1. Return Shipping Charges and Refunds

Return shipping charges depend on the reason for the return.

If the return is due to an error attributable to Sylve, such as receiving an incorrect, damaged, or defective product, Sylve may bear the applicable return shipping cost.

If the return is due to customer preference, such as a change of mind or incorrect size selection, the customer may be responsible for applicable return shipping charges.

Any applicable deduction from the refund will be communicated where relevant.

  1. Shipping Charges

Original shipping charges, if any, may not always be refundable.

Where a refund is issued because of an error attributable to Sylve, a damaged/defective product, or another circumstance requiring a refund under applicable law, the applicable shipping charges may be refunded as appropriate.

For customer-initiated returns or cancellations, shipping charges may be non-refundable unless otherwise stated or required by applicable law.

  1. Partial Refunds

In certain circumstances, Sylve may issue a partial refund.

This may apply where:

  • Only part of an order is returned
  • A promotional discount was applied
  • A bundle or combo is partially returned, where permitted
  • Certain charges are non-refundable
  • Applicable return shipping charges are deducted
  • Another adjustment is required based on the order

The applicable refund amount will be communicated to the customer.

  1. Refunds for Failed or Cancelled Orders

If an order is cancelled by Sylve or cannot be fulfilled after payment has been successfully received, we will initiate the applicable refund to the original payment method.

The time taken for the refund to be credited may depend on the relevant payment provider or financial institution.

  1. Refund Not Received

If you have received confirmation that your refund has been processed but the amount has not appeared in your account within the expected timeframe, please contact us at:

support@sylve.in

We may request your order number and payment details necessary to investigate the refund status.

  1. Fraudulent or Unauthorized Transactions

Sylve reserves the right to investigate transactions that appear fraudulent, unauthorized, suspicious, or in violation of our Terms & Conditions.

Where appropriate, an order may be cancelled or a refund may be withheld or processed in accordance with applicable law and payment procedures.

  1. Contact Us

For questions regarding refunds, please contact:

Sylve
Email: support@sylve.in

Please include your order number and relevant details so that we can assist you efficiently.

By placing an order with Sylve, you acknowledge and agree to the terms of this Refund Policy, subject to applicable law.