Returns & Exchange Policy

Last Updated: August 01, 2026

At Sylve, we want you to be happy with your purchase. If you receive an eligible product that does not meet your expectations, you may request a return or exchange within 7 days from the date of delivery, subject to the conditions below.

Because Sylve sells intimate apparel, certain products may be subject to strict hygiene and safety requirements.

  1. Return & Exchange Period

Return or exchange requests must be submitted within 7 days from the date your order is delivered.

Requests submitted after the 7-day period may not be accepted.

To request a return or exchange, contact us at:

support@sylve.in

Please include your order number and relevant details.

  1. Products Eligible for Return or Exchange

A product may be eligible for return or exchange if:

  • The request is made within 7 days of delivery.
  • The product is unused and unworn.
  • The product has not been washed or altered.
  • The original product tags are attached.
  • The product is in its original condition.
  • The product is returned with its original packaging, where applicable.
  • The product does not have stains, marks, odors, makeup, perfume, deodorant, or other signs of use.
  • The product is not damaged due to customer handling.
  • The product meets all other applicable return or exchange requirements.
  1. Hygiene Restrictions

For hygiene and safety reasons, certain intimate apparel products may not be eligible for return or exchange once opened, worn, or used.

In particular, panties and other products identified on the product page as non-returnable/non-exchangeable may not be eligible for return or exchange.

Where a product is specifically marked as “Non-Returnable” or “Non-Exchangeable” on its product page, that product will not be eligible for return or exchange except where it is received damaged, defective, incorrect, or otherwise covered by applicable consumer law.

Please check the product page and applicable product-specific terms before placing your order.

  1. Reasons for Return or Exchange

Eligible requests may include:

Wrong Product Received

If you receive a product different from the product you ordered, please contact us within 7 days of delivery.

Sylve may arrange a replacement, exchange, or other appropriate resolution.

Damaged Product

If your product arrives damaged, please contact us as soon as possible and provide photographs or videos showing the condition of the package and product.

Defective Product

If you receive a product with a manufacturing defect, please contact us within 7 days of delivery.

We may request photographs, videos, or other information to assess the issue.

Size-Related Exchange

Where size exchange is offered for the particular product, you may request an exchange within 7 days of delivery, subject to:

  • Availability of the requested size
  • Product eligibility
  • Product being unused and unworn
  • Original tags and packaging being intact
  • Other applicable conditions

A size exchange may not be available for every product.

Change of Mind

If you simply change your mind about a purchase, a return or exchange will be subject to the product's eligibility, hygiene restrictions, and applicable return conditions.

  1. Products That Cannot Be Returned or Exchanged

Unless required by applicable law, returns or exchanges may not be accepted for products that:

  • Have been worn or used
  • Have been washed
  • Have been altered
  • Are missing original tags
  • Are missing required packaging
  • Have stains, odors, marks, or signs of use
  • Have been damaged after delivery due to customer handling
  • Are specifically marked as non-returnable or non-exchangeable
  • Are otherwise not in their original condition
  1. Return Shipping Charges

Return shipping charges will depend on the reason for the return.

If the return is due to Sylve's error

For example:

  • Wrong product received
  • Damaged product received
  • Manufacturing defect

Sylve may bear the applicable return shipping cost, subject to verification of the issue.

If the return is due to customer preference

For example:

  • Change of mind
  • Incorrect size selected by the customer
  • Other reasons not caused by Sylve

The customer may be responsible for the applicable return shipping charges.

Any applicable shipping charge will be communicated during the return process.

  1. Return Approval

All return and exchange requests are subject to verification.

Sylve may request:

  • Order details
  • Photographs
  • Videos
  • Product information
  • Packaging photographs
  • Other information reasonably required to assess the request

Once the request is approved, we will provide the applicable return or exchange instructions.

  1. Return Inspection

After we receive the returned product, it may be inspected to confirm that it meets our return conditions.

If the returned product does not meet the eligibility requirements, Sylve may reject the return or exchange.

In such cases, the product may be sent back to the customer, and additional shipping charges may apply where applicable.

  1. Exchanges

Approved exchanges are subject to product and size availability.

If the requested replacement is unavailable, Sylve may offer an alternative resolution, including a refund where applicable.

An exchange may be limited to the same product or another product of equivalent value, depending on the circumstances and availability.

  1. Bundles, Sets and Combos

Products sold as sets, bundles, or combos may need to be returned together unless otherwise specified by Sylve.

Individual items from a set or combo may not be eligible for separate return or exchange.

If a promotional offer or discount was applied to a bundle or combo, the applicable refund or exchange value may be adjusted accordingly.

  1. Contact Us

To request a return or exchange, contact:

Sylve
Email: support@sylve.in

Please provide your order number and explain the reason for your request.

Important: Please do not send a product back without receiving return instructions from Sylve.